Yes, we are happy to speak directly to our customers to best address their questions or comments. You will find most of the frequently asked questions right here on our website but understand that at times, digging through a website can be frustrating. Our direct line is 510-893-3321.
You can also contact us through our Request Information button on our site. Please remember to provide your best contact phone number and/or email.
As we are a USDA kitchen, it is not always possible to be in our office or answer our phones at certain times throughout the day. We do make every attempt to return calls within a 24 hour time frame (we are PDT).
How do I handle my shipment when received?
Your order has been shipped using dry ice to help maintain the frozen condition of your food products during transportation.
Please read the following safety instructions carefully:
Do not touch dry ice with bare hands. Dry ice is extremely cold (-78.5°C / -109.3°F) and can cause severe frostbite or cold burns. Always use insulated gloves or suitable protective equipment when handling it.
Do not consume dry ice. Dry ice must never be eaten, swallowed, or placed directly into food or drinks.
Ensure proper ventilation. Dry ice releases carbon dioxide gas as it evaporates. Open the package in a well-ventilated area. Do not open or store dry ice in a small, enclosed space.
Keep away from children and pets. Dry ice should be handled and disposed of only by responsible adults.
Do not store dry ice in airtight containers. As dry ice sublimates, it releases gas that can build up pressure and cause a container to burst.
Allow dry ice to dissipate safely. Leave any remaining dry ice in its original suitable shipping container in a secure, well-ventilated location, away from children, pets, and direct contact.
Store your food immediately. Once you have safely opened your package, transfer your frozen food products to a suitable freezer as soon as possible.
IMPORTANT FOOD SAFETY NOTICE
Upon receiving your delivery, please inspect your products.
If any products arrive thawed, damaged, leaking, or appear to have been exposed to unsafe temperatures, please do not consume them. Contact us promptly with your order number and photographs of the affected products.
How long has Blossom Foods been in business?
Blossom Foods just celebrated 20 Years of being in business!
Blossom Foods began in 2006 as a thought to create better tasting and nutritional values to Pureed food. Creating our own recipes, we began in a shared 4000'a USDA kitchen, and preparing 18 different menu items. In 2008, we introduced Ground and Soft Chopped items using the National Dysphagia Diet levels. In 2019, we began to adjust our textures to adhere to the International Dysphagia Diet Standardization Initiative levels of 4 - Pureed, 5 - Minced and Moist, and 6 - Bite Size.
Where are Blossom Foods meals made?
Our main kitchen is located in Oakland, CA. A beautiful city to be in for the proximity to fresh produce and wonderful creative food minds. We have created our own recipes that we are so happy with tasting delicious!
We make each of our products in a USDA kitchen allowing us to use a USDA seal for inspection. We make every attempt to source our ingredients locally and recycle any unused food, or refuse possible. We strive to be a 0 waste facility.
Where can I order, buy your products?
Direct to Consumer is now available to the home consumer. Please email AtHome.BlossomFoods.com to find out more information about our program or call 510.290.7920!
Why Blossom Foods?
Those with swallowing difficulties are a passion for all of us here at Blossom Foods. Most of us have worked in healthcare and been involved in diagnosing dysphagia (swallowing difficulties). We know what the perception of textured food and we don’t believe it has to be three (3) balls of beige with gravy and unenjoyable. Pureed food (ground and soft chopped/mechanical soft too) should be the same color and taste of the food served on a regular menu. We have heard the stories and lived through the questions of “What is this?” and “is this it for the rest of her/his life?” many times before. If we had a hidden camera to show the reactions to the taste of our Textured Menu it would be a TikTok sensation. Our number 1 goal is to bring pleasure to the dining experience, regardless of texture.
Our testimonials are real.
Why did you start Blossom Foods?
Honestly, I had to. As a Speech Pathologist working with adults in health care, a big part of the job required diagnosing and treating dysphagia (swallowing difficulties). I admit that early in my career it was fairly easy to recommend a Pureed diet for a patient that had a medical condition that made it difficult for him/her to swallow. Yes, the questions were usually the same, …will they ever eat real food again?How do I make this at home so it tastes good? Where do I buy this so it's easy for my mom to prepare or the caregiver to prepare? Is this really it for mealtime? Many times I, or a colleague, were unable to answer appropriately or to satisfy the family. As my career developed, I too began to look at the meals that were offered to the patient on a pureed diet. Why was the texture so variable, why did the colors typically look the same color of beige, and was gravy always necessary. What I often couldn't always answer when presenting a puree meal was, What is this? I too wanted more solid answers and for this population to continue to enjoy mealtime. An incredibly important aspect in life to have pleasure with a meal or snack. Their livelihood. A soft diet (puree, ground, chopped) often limited the number of choices of what was for dinner, greatly impacted where they could go to get a meal (restaurant, friends, family get together). Why? Why couldn't this population continue to enjoy meals, even continue to thrive, on a Puree meal. They could and it continues to be my number one goal.