Yes, Blossom Foods is now offering Direct-to Consumer! We pack in custom containers with both dry ice and gel packs. The dry ice will completely dissipate during shipping to reduce the risk of injuring the recipient (dry ice can burn skin). Some thawing will occur during shipping, and the meals should be returned immediately to the freezer. You will be notified via email to the tracking of your package once it has shipped.
Can I order directly, over the phone?
Yes, you can. Please be prepared with your order, credit card number, and shipping information.
Please call 510.290.7920 for more information!
Do you keep my information for subsequent orders?
Yes, we can keep both your credit card information and shipping address in our data base. It is completely secured. We do not keep copies of past orders so you’ll need to have your order ready if you choose to place over the phone.
Does Blossom Foods offer any kind of guarantee?
If any products arrive thawed, damaged, leaking, or appear to have been exposed to unsafe temperatures, please do not consume them. Contact us promptly with your order number and photographs of the affected products. We think you'll love our meals and stand behind them. If for any reason our customers are not completely satisfied, we will be happy to exchange/replace or refund your money.
How do you pack your products?
We pack in custom containers with both dry ice and gel packs. The dry ice may not be completely dissipated during shipping.
WARNING – DRY ICE
Extremely cold: -78.5°C (-109.3°F).
Do not touch with bare hands.
Do not ingest.
Carbon dioxide gas released – ensure adequate ventilation.
Do not place in airtight containers.
Keep away from children and pets.
Some thawing will occur during shipping and the meals should be returned immediately to the freezer.
How much thawing can I expect during shipping?
We take every precaution to ensure that your frozen food order is packaged and transported under appropriate temperature-controlled conditions.
Due to the nature of frozen food transportation, some minor softening or partial thawing may occasionally occur during delivery.
What is acceptable upon delivery?
Products that arrive completely frozen.
Products that are slightly softened on the surface but remain frozen internally.
Products that are partially thawed but still contain visible ice crystals.
Products that have thawed but are confirmed to be at or below 40°F (4°C), subject to appropriate food safety guidance.
When should you contact us?
Please contact us immediately if:
Your products arrive warm or above 40°F (4°C).
Products are completely thawed and their temperature history is unknown.
Packaging is damaged, leaking or compromised.
You have concerns about the condition of your delivery.
Please do not consume products that may have been exposed to unsafe temperatures.
We recommend checking the condition and temperature of your products upon receipt and following appropriate food safety guidance before storing or consuming them.
Our priority is to ensure that your frozen food arrives safely and maintains its intended quality.
According to US food safety guidance, perishable foods shipped to customers should arrive:
Fully frozen; or
Partially frozen, with visible ice crystals; or
Thawed but still refrigerator-cold, at 40°F (4°C) or below.
If food arrives above 40°F, customers should not consume it.
Is packaging recyclable?
Yes, the majority of our packaging is recyclable. Please check with your waste management to see if they accept this type of packaging.